Returns Policy
Effective Date: January 4th 2024
At GIFTERYCRAFT, we strive to provide you with the best-personalized gift items that meet your expectations. Please read our return policy carefully to understand our terms regarding personalized and non-personalized items.
1. Return Policy for Personalized Items
Due to the customized nature of our products, we only accept returns for personalized items if there is a manufacturing defect or an error on our part.
2. Return Process for Non-Personalized Items
Non-personalized items may be eligible for return within 3 days from the date of delivery. To initiate a return for non-personalized items, please follow the steps below:
Contact our customer support team at:
Email: gifterycraft@gmail.com
Phone: +91-8129356595
1. Provide your order number, details of the item you wish to return, and the reason for the return.
2. Our customer support team will guide you through the return process and provide you with a return authorization if applicable.
3. Ship the item back to us in its original condition and packaging, including all accessories, tags, and freebies received with the product.
4. Customers are responsible for the cost of return shipping unless the return is a result of our error.
5. We recommend using a trackable shipping service to ensure the safe return of the item.
3. Eligibility Criteria for Non-Personalized Item Returns
1. We only accept returns for non-personalized items if there is a manufacturing defect or an error on our part.
2. The item must be in its original condition and packaging.
3. All accessories, tags, and freebies received with the product must be included.
4. Returns will not be accepted for items damaged due to customer misuse or negligence.
Refund Policy
At GIFTERYCRAFT, we strive to ensure your satisfaction with every purchase. Please read our refund policy carefully to understand the guidelines for requesting a refund.
1. Eligibility for Refund
Refunds are applicable under the following circumstances:
Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 3 days of receiving the product.
2. Refund Process
To request a refund, please contact our customer support team at:
Email: gifterycraft@gmail.com
Phone: +91 81293 56595
1. Provide your order number, details of the item, and the reason for the refund.
2. Our customer support team will guide you through the refund process and provide confirmation if applicable.
3. Refunds for eligible non-personalized item returns will be processed within 3 days of receiving the returned item and the refund will be issued to the original payment method.
3. Cases of No Refund
Personalized Items : Due to the customized nature of personalized items, cancellations and refunds may not be applicable once the production process has started.
Non-Eligible Items : Certain items may not be eligible for cancellation or refund due to their nature or use. This will be communicated at the time of purchase.
Cancellation Policy
1. Cancellation of Orders
Personalized items cannot be canceled once the production process has started. Non-personalized items can be canceled before they are dispatched. Please contact our customer support team to cancel your order.
2. Cancellation Process
To request a cancellation, please contact our customer support team at:
Email: gifterycraft@gmail.com
Phone: +91 81293 56595
1. Provide your order number, details of the item, and the reason for the refund.
2. Our customer support team will guide you through the refund process and provide confirmation if applicable.
3. Refunds for eligible non-personalized item returns will be processed within 3 days and the refund will be issued to the original payment method.
3. Cases of No Cancellation
Personalized Items : Due to the customized nature of personalized items, cancellations and refunds may not be applicable once the production process has started.
Non-Eligible Items : Certain items may not be eligible for cancellation or refund due to their nature or use. This will be communicated at the time of purchase.
Exchange Policy
1. Eligibility for Exchange
Exchanges are applicable under the following circumstances:
Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 3 days of receiving the product.
Size or Color Exchange: If you received the correct item but need a different size or color, we may facilitate an exchange based on availability.
2. Exchange Process
To request a exchange, please contact our customer support team at:
Email: gifterycraft@gmail.com
Phone: +91 81293 56595
1. Provide your order number, details of the item, and the reason for the refund.
2. Our customer support team will guide you through the refund process and provide confirmation if applicable.
Shipping Policy
At GIFTERYCRAFT, we are committed to providing you with a seamless shopping experience. Please review our shipping policy to understand the guidelines for products being shipped to our valued customers.
1. Shipping Timelines
Orders are typically processed and dispatched within 5 business days from the date of order confirmation. Shipping times may vary depending on your location and shipping method. You will receive a confirmation email with tracking details once your order has been shipped.
2. Shipping Methods
We offer standard shipping methods based on your location and preferences. Shipping costs will be calculated at checkout based on the delivery address.
3. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number. You can track the status of your order using the provided tracking number on the courier service’s website.
4. Return Process for Physical Products
If you receive a damaged or defective physical product, please contact our customer support team at:
Email: gifterycraft@gmail.com
Phone: +91 81293 56595
Provide your order number, details of the damaged or defective item, and attach relevant photos if possible. Our customer support team will guide you through the return process and provide you with a return authorization if applicable.
Contact Us
Website: www.gifterycraft.com
Email: gifterycraft@gmail.com
Phone: +918129356595
GIFTERYCRAFT reserves the right to update or modify this return policy at any time without prior notice. Please review our policies regularly for any changes.
Thank you for shopping at GIFTERYCRAFT!